- Failed to add devices or couldn’t configure the network?
Please note the status of the indicator light and find the right solution accordingly:
①Red light should blink slowly (twice a second) before the device being added. If not, please restore the device to factory settings (keep pressing the reset button until you hear the toot sound)
②5GHz WiFi is not supported, please confirm the network used is 2.4GHz WiFi.
③WiFi password must be entered correctly and without any complicated special letters.
④Check if the network is in good condition, if not, please restart the router and try it again.
- How to judge whether the router WIFI is 2.4G or 5G?
Search your router model and analyze the WiFi band it supports. The camera can only support the band of 2.4G.
If the router is a dual-band router, please connect the 2.4G band WIFI before adding the device.
If the router only supports 2.4G WiFi, device can be added.
If it only supports 5G Wifi, device couldn’t be added successfully, then you may need to change a router.
- How to judge whether the WIFI connected to the mobile phone is 2.4G or 5G?
By default, dual-band routers will issue two SSID names, such as:
if you select the “XXXX_2.4G”, it means your phone is connecting to 2.4G WIFI. (Non-dual-band routers will not have two SSIDs)
If you have manually modified the default SSID of the router before, please check the router setting to determine which SSID corresponds to 2.4G WIFI.
- Why does it fail to configure the camera network by other phones?
A camera can only be bound by one account, while others can only view the video through the sharing mechanism. Only when the device is removed out from the bound account, other account could add and configure it successfully.